F.A.Q's

1. Are there remittance arrangements to any country through Orient Exchange?

2. What are the various services you offer for sending money?

3. Can I exchange foreign currency also at Orient Exchange Co. (L.L.C.)?

4. Do you charge commission for currency exchange?

5. When will my beneficiary receive money if I remit by wire transfer through Orient Exchange
Co.(L.LC.)?

6. How do I get the location of the nearest Orient Exchange branch to me?

7. Why do your branches insist for original ID Cards for executing my transactions?

8. What are the ID Cards you accept at your counter?

9. Does your company deal with corporate customers?

10. Can Orient Exchange support us for WPS salary disbursement?

1.Are there remittance arrangements to any country through Orient Exchange?

Answer :With presence in the market for 9 decades and consistent growth and revenue registered, Orient Exchange Co. (L.L.C.) has established mutually beneficial Correspondent Banking Relationships with many Banks and Financial Institutions. Yes, Orient Exchange Co. (L.L.C.) offers worldwide remittance services in many currencies to over 80 destinations worldwide. Indeed we are the one stop shop for your money transfer needs.Back to Top

2. What are the various services you offer for sending money?

Answer : Orient Exchange offers multiple services for your need and convenience. Following are some of the various modes to transfer money through Orient Exchange Co. (L.L.C.)

	Demand Draft
	Super Fast Electronic Bank-to-Bank Transfer Globally
	Swift Transfer
	Western Union Instant Cash Payouts
	Door-to-Door Service
	Cash Pick Up
For more details

3.Can I exchange foreign currency also at Orient Exchange Co. (L.L.C.)?

Answer : Orient Exchange Co. (L.L.C.) being the pioneers of Foreign Exchange Services in the United Arab Emirates is the market leaders in buying and selling of Foreign Currency Banknotes. All major currencies and most of the exotic currencies can be exchanged at our outlets.Back to Top

4.Do you charge commission for currency exchange?

Answer :No transaction fee or commission is charged for currency exchange in U.A.E.Back to Top

5.When will my beneficiary receive money if I remit by wire transfer through Orient Exchange
Co.(L.LC.)?

Answer :We enjoy excellent relationship and drawing arrangement with Banks and financial institutions around the world and with a state of art processing unit to transmit customer payments efficiently and effectively through Swift network or technology driven modes. For account to account transfer it would take 24 to 72 hours in countries where your Beneficiaries Bank is a member of the well established automated payment system. In other cases, it may take 2 to 5 working days.Back to Top

6.How do I get the location of the nearest Orient Exchange branch to me?

Answer : Our locations are ideally located across the U.A.E. Please refer to the map and the address of our branches on our page: Branches to identify the nearest location to youBack to Top

7.Why do your branches insist for original ID Cards for executing my transactions?

Answer : The Central Bank of the UAE, who supervise our working, and as per our KYC norms we require to obtain ID cards from all customers when the value of the outward transaction is above AED 2,000 and for inward when the value of transaction is AED 40,000 and above.Back to Top

8.What are the ID Cards you accept at your counter?

Answer : For UAE Nationals

Primary Identification:

Passport
Citizenship Card
UAE Driving License

Secondary Identification

UAE Department of Defense (Staff ID)
UAE Ministries (Staff ID)
Local Emirate Municipality (Staff ID)
Local Police Department (Staff ID)
Jebel Ali Free Zone Authority
Dubai Duty Free Shop (Staff ID

Other Nationals

Primary Identification:

Passport
Labour Card
Emirates ID
UAE Driving License

Secondary Identification

UAE Department of Defense (Staff ID)
UAE Ministries (Staff ID)
Local Emirate Municipality (Staff ID)
Local Police Department (Staff ID)
Jebel Ali Free Zone Authority
Dubai Duty Free Shop (Staff ID

9.Does your company deal with corporate customers?

Answer : Yes, we do deal with corporate customers through our Branches or our specialized Corporate Customer Care Department. Back to Top

10.Can Orient Exchange support us for WPS salary disbursement?

Answer :We are an authorized exchange house for WPS Salary Disbursement by Central Bank of the U.A.E. We have our dedicated “ORIENT PAY” team to support corporate clients for salary disbursement process. Back to Top

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