FREQUENTLY ASKED QUESTIONS

Are there remittance arrangements to any country through Orient Exchange?

With presence in the market for 10 decades and consistent growth and revenue registered, Orient Exchange Co. (L.L.C.) has established mutually beneficial Correspondent Banking Relationships with many Banks and Financial Institutions. Yes, Orient Exchange Co. (L.L.C.) offers worldwide remittance services in many currencies to over 80 destinations worldwide. Indeed we are the one stop shop for your money transfer needs.

What are the various services you offer for sending money?

Orient Exchange offers multiple services for your need and convenience. Following are some of the various modes to transfer money through Orient Exchange Co. (L.L.C.)

• Super Fast Electronic Bank-to-Bank Transfer Globally
• Swift Transfer
• Western Union Instant Cash Payouts
• Transfast Money Services
• Ria Money Transfer
• Cash Pick Up

Can I exchange foreign currency also at Orient Exchange Co. (L.L.C.)?

Orient Exchange Co. (L.L.C.) being the pioneers of Foreign Exchange Services in the United Arab Emirates is the market leaders in buying and selling of Foreign Currency Banknotes. All major currencies and most of the exotic currencies can be exchanged at our outlets.

Do you accept flydubai payments?

Yes, we accept flydubai payments for tickets booked online by the customer, but we do not book the tickets on behalf of the customer.

When will my beneficiary receive money if I remit by wire transfer through Orient Exchange Co.(L.LC.)?

We enjoy excellent relationship and drawing arrangement with Banks and financial institutions around the world and with a state of art processing unit to transmit customer payments efficiently and effectively through Swift network or technology driven modes. For account to account transfer it would take 24 to 72 hours in countries where your Beneficiaries Bank is a member of the well established automated payment system. In other cases, it may take 2 to 5 working days.

How do I get the location of the nearest Orient Exchange branch to me?

Our locations are ideally located across the U.A.E. Please refer to the map and the address of our branches on our page: Branches to identify the nearest location to you

Why do your branches insist for original ID Cards for executing my transactions?

The Central Bank of the UAE, who supervise our working, and as per our KYC norms we require to obtain ID cards from all customers when the value of the outward transaction is above AED 2,000 and for inward when the value of transaction is AED 40,000 and above.

What are the ID Cards you accept at your counter?

For UAE Nationals

Primary Identification:

• Passport
• Emirates ID

Secondary Identification:

• UAE Department of Defense (Staff ID)
• UAE Ministries (Staff ID)
• Local Emirate Municipality (Staff ID)
• Local Police Department (Staff ID)
• Jebel Ali Free Zone Authority
• Dubai Duty Free Shop (Staff ID)

Other Nationals

Primary Identification:

• Emirates ID
• Passport
• GCC ID

Secondary Identification:

• UAE Department of Defense (Staff ID)
• UAE Ministries (Staff ID)
• Local Emirate Municipality (Staff ID)
• Local Police Department (Staff ID)
• Jebel Ali Free Zone Authority
• Dubai Duty Free Shop (Staff ID)

Does your company deal with corporate customers?

Yes, we do deal with corporate customers through our Branches or our specialized Corporate Customer Care Department.

Can Orient Exchange support us for WPS salary disbursement?

We are an authorized exchange house for WPS Salary Disbursement by Central Bank of the U.A.E. We have our dedicated team to support corporate clients for salary disbursement process.